Category: Uncategorized

  • Infusing a Sense of Hope – Requirement for Annual Reviews

    Infusing a Sense of Hope – Requirement for Annual Reviews

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    Infusing a Sense of Hope – Requirement for Annual Reviews

    By Dr. Ted Sun And Dr. Lloyd Williams

    Everywhere you turn, news about the pandemic and fears over physical health dominate the media. With the current increases in COVID numbers across the country, how should organizations conduct their annual reviews? In most companies, this is a process with negative connotations across the board, from employees to managers. While annual reviews typically focused on established metrics for performance within the organization, the current environment requires leaders to help people heal from the psychological damage of the pandemic and the remote workplace.

    Pre-COVID Annual Performance Reviews

    Annual performance reviews are an activity that is often disliked by most employees and managers. For those who are smart enough to play the game, research has found that employees tend to improve their performance in the last few months leading up to the annual review and then go back to their normal.  For most employees, it is something they must do to get their bonus and/or pay increases. The process is filled with complaints from employees. For most managers, annual performance reviews take up time that they do not have. In some organizations, everyone gets the same bump in salary with little to no impact from the annual performance review, making it a waste of time.  For others, this can be an interesting game of politics. With all this negativity around annual performance reviews, why are so many companies continuing the same practice? Is there not something better out there that can predict performance consistently among all employees?

    Psychological damage of COVID

    The current environment has forced countless people to work remotely. The fear, anxiety, and uncertainty that this pandemic has caused is undeniable. With people working remotely, it is very easy to feel alone. No matter how many Zoom meetings one can have in a day, human beings need more to build relationships and feel a sense of connectedness. The likelihood of burnout under these conditions is significantly greater than any era we have gone through in the past.  With the conversations on performance management starting in December, leaders can get ahead of this costly problem while helping their employees heal from the psychological damages and enhancing the system to possess predictive capabilities.

    Infusing a sense of Hope

    While many companies have already started, or even completed, the writing portion of the annual performance reviews, the dialogue between employee and managers usually takes place in December. Within the pandemic environment, managers and executives require additional skills to lead their team. At an organizational level, a strategy to infuse hope into the process is a necessity for every employee, including the executive and management teams.

    Hope is a powerful emotion and a key aspect of being an emotionally intelligent organization. Hope is what opens the door for innovations. In the current environment, we need hope more than ever. After working with numerous business leaders across the world, here are a few actions and tactics to give hope:

    • Being Seen: Each day, appreciate 2 people for their efforts and achievements. When you impact 10 people each week, you’ll begin to see a cultural shift. While this help employees feel like they’re being seen for their hard work, the action also helps leaders focus on the positive achievements of those around them and help them see hope around them. Too often, managers get caught up in endless firefighting, and not enough time or effort on strategic choices that make a world of difference.
    • Being Heard: When conducting the annual review, leaders can spend more time asking thoughtful questions that show care. Instead of the norm of going over the written form, ask questions that get meaningful content from employee concerns and challenges, and end with questions that enable employees to show off their ideas. The design of the questions must be a strategic choice that leads employees to feel empowered. The act of asking the questions can show employees how much individual consideration is being placed on to them and that their ideas are being heard. This requires a system of proactive engagement from employees’ ideas.
    • Improve Confidence: Confidence is the foundation of success and the ultimate solution against burnout. As research have shown, people with confidence are more likely to take on risks and succeed in the roles. Confident people will perceive reality very differently than insecure individuals. Organizations can design confidence building strategies to ensure this preventative trait exists in their talent. Confidence can be developed by providing achievable short-term targets and make them visible. People need to feel like they are in charge and can make a difference. This is crucial in the current times, since most people have significant uncertainty about their jobs, their family, their friendships, and life as they know it.
    • Strategic Growth: Empower people on a journey of growth, something practical that develops their skills and intelligences. This is far from traditional training programs where information is pushed at people and overwhelming them with “stuff”. Developing people needs to be practical, and a feedback loop is required to give them confidence and a sense of hope. This is the foundations of developing a learning organization that consistently creates innovations and retains its top talent.

    The above are only a few actions and tactics within the strategic initiative of hope. To prevent massive burnout and loss of innovation/productivity as COVID continues, every organization should embrace positively charged strategic initiatives such as this. Especially in a time where every person has been swimming in an ocean of anxiety and uncertainty, hope is the balance we need. From a strategic perspective, the human systems within organizations need to reflect hope on a continued basis, not just a few simple actions. Motivational systems, performance management systems, leadership systems, learning systems, organizational design, change management systems, etc. are vital systems that need to infuse hope for the productivity and wellbeing of employees.

    The gift of hope is an amazing blessing. When done correctly, it drives learning and innovation that is needed in every organization. Take daily action to make a difference to your life and those around you. We are here to help you make that difference.

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  • Is Productivity of Remote Work Sustainable in Our Pandemic World?

    Is Productivity of Remote Work Sustainable in Our Pandemic World?

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    Is Productivity of Remote Work Sustainable in Our Pandemic World?

    By Dr. Ted Sun

    Working remotely was forced upon countless employees across almost every nation in this global pandemic. After over two months of self-quarantine and working from home, executives of many companies have seen the productivity of its employees. Some may begin to wonder why they ever needed offices in the first place, while others have begun to make decisions about future office space needs. The challenge of productivity and where one should work is far from simple. Systemic considerations are crucial to avoid major mistakes that cost millions and take a long time to reverse. While businesses continuously strategize to minimize costs and maximize productivity of its employees, utilizing a systems thinking approach enables executives to see the multidimensional complexity of their decisions.

    Systems thinking is a complex way of seeing the world. Essentially, systems thinking is a process of thought that empowers leaders to see the interconnectivity of life and the world around us; it involves viewing the whole from broad perspectives of overall structures, patterns, and cycles rather than seeing only specific parts or events.  Systems thinking allows us to ask better questions, to become aware of systems we may not have been aware of or of consequences of our actions we may otherwise be oblivious to, and can produce solutions that leverage improvement throughout a system. As important as this is for executive decision making, most graduate programs are not designed to develop this type of strategic thought. This articles hopes one of many countless applications of systems thinking towards the question of sustainable productivity with remote work.

    Historical Perspective

    Before the pandemic, most organizations were still entrapped in the industrial belief: time equals money. During the industrial revolution, productivity in the assembly line was a linear function of time input from its workers. It made perfect sense to manage peoples time.  Since then, organizations moved into the knowledge economy, the digital economy, and the global economy. Unfortunately, old beliefs are hard to break. Managing people’s time has not changed much as a philosophy for many organizations. Especially for those working in various offices across the nation, salaried employees were expected to put in “x” amount of time in the office physically. While the amount of time varies among industries, the same mentality of time input at the office was related to productivity. This is far from reality, however, when performing knowledge-based work.

    Ample scholars like Peter Drucker have spoken to the age of the knowledge worker during the late 1990’s and early 2000’s, while management of employee time has not changed. The Covid-19 pandemic has forced organizations to send their workforce to work from home. This has generated a realization that perhaps we no longer need to see people in the office for them to be productive; instead, we can oversee their work by productivity. Many organizations have seen workforce productivity remain consistent during this pandemic environment. Some have even seen productivity increased among some employees working from home. The pandemic has imposed a belief shift in management practices: no need to manage employee time, just their productivity.

    The more challenging questions to consider: Is this productivity sustainable? A systemic exploration from multiple stakeholder perspectives, including the employee, the family, and the employer, and from a perspective of long-term impacts, are just some of the key considerations of a wise executive. Each perspective below ends with a reflective question as part of strategic thinking.

    Employee Perspective

    Working from home has been a tough transition for some; for others, it has been a great sense of freedom. Getting up without having to get dressed for work, and not having to deal with a commute to the office has resulted in less stress in the morning and more time for work and productive thinking. This works for some employees who have self-discipline and are motivated. For others, it may be a nightmare to not be dressed appropriately and to be physically in the office to think professionally. A few may have even enjoyed a beer or two throughout the day, since it would be difficult to enforce certain office policies. This behavior may be playing a part in the dramatic increase in alcohol sales during the past couple months. If the employee shows up to Zoom meetings with a professional appearance, they are considered working. The new sense of freedom felt by employees has resulted in a wide range of productivity on the surface. Underneath the surface, the numerous distractions from home such as family members, pets, and social media can lead to many inefficiencies and mistakes. While working from home for a couple of months, however, may be a workable practice short term, what happens to relationships among peers and with the relationship with managers?

    Ample studies note a lack of emotional connection among friends on social media.  Over time, the emotional connections among work teams in an organization will diminish, new hires will not benefit from the office in-person developed working relationships, and differences in old established relationships vs. those with new hire relationships could be accentuated.  When work becomes a transactional exchange of tasks for compensation, this poses dangerous challenges to teamwork, continuous innovation/collaboration, and more importantly, loyalty to the organization. When employees are always working remotely, the diminishing relationships among peers can be dangerous.

    How could organizational leaders be mindful of building solid relationships virtually?

    Family Perspective

    The family is one of the top values of employees. Many people work hard to provide for their family. On one hand, working from home is great for additional time with family. The idea of work-life balance always is a consideration for some companies. Numerous rankings of best companies to work for include work-life balance as one of the key metrics. On the other hand, it has placed additional complexities and tension among family members. The boundary between work and personal life has been blurred due to technological advancements that make work possible from anywhere over the last decade. What happens, therefore, when people work from home for extended periods of time?

    Working from home virtually eliminates the boundary between work and personal life. Employees are now responsible to create their own boundaries so work time is focused and productive while also ensuring quality family time can be achieved. For most employees, they were never given a new set to skills and tools to set healthy boundaries when the pandemic hit. As a result, coming out of quarantine time, have seen an increase of stressed marriages and partner relationships due to extended and unplanned time together in some nations. The definition of family and work-life balance is changing. Most of it is happening without much conscious choice, which can be risky. Violations of basic boundaries could damage personal life relationships. In theory, a productive employee must have a peaceful and happy personal life.

    How could organizational leaders lead by facilitating a constructive dialogue of work-life balance for one’s family and personal lives?

    Employer Perspective

    In the short term, executives have seen the productivity of their employees while working at home. This leads to an obvious re-consideration of expenses needed for physical facilities. Some executives have already decided to downsize their office space in the coming years. Short-term thinking leads to a simple business purpose – reduction of expenditures. Basic productivity, however, is only one aspect of organizational purpose.

    Significant studies have spoken to the importance of innovation for sustainable success of any organization. Unfortunately, most companies do not have a metric for innovation that guides processes. As employees continue to work at a functional level remotely, the diminishing relationships could lead to less and less innovation as well as loyalty. This could be detrimental to the long-term survivability of the organization.  Some organizations, seeing cost benefits of managing employees remotely could unfortunately begin to question why they employ talent at higher costs when they can find cheaper labor anywhere to work remotely. Such thinking disregards valuable perspectives from the workforce talent. Strategic initiatives such as innovation, therefore, must be at the top of the executives’ priorities.

    How could organizational leaders begin to create leading metrics like innovations per week within their organizations to get a better understanding of how remote work has influenced key strategic drivers of success?

    Sense of Community Perspective

    The literature on leadership of successful companies often mentions the need for meaning in one’s work. Without meaning, people will simply come and go, and employee turnover will greatly limit organizational success. The current reality of working from home adds an entirely new dimension to meaning in one’s work and its relationship with a sense of community, which also is vital to all human beings. One of the key aspects of systems thinking is the time dimension where decisions have long term consequences at many intervals and over many aspects of human life. If all relationships within an organization are digital, life would lose meaning. That is not the end goal of organizations.

    Moving forward, organizations that continue to innovate through collaboration with meaningful relationships among its employees, where there is ample flexibility along with responsibility and without the loss of a sense of community, will thrive in the post-pandemic environment. Organizational design must be a key function that thinks systemically about decisions that impact the lives of many and over time. Efficiency in costs and productivity must be balanced with meaningful relationships and continuous innovation.

    How could organizational leaders include examination of long-term consequences when thinking systemically how to ensure their organization will thrive long after the world breaks out of the current pandemic quarantine?

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  • Secretes to Effective New Year’s Resolutions

    Secretes to Effective New Year’s Resolutions

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    Secretes to Effective New Year’s Resolutions

    As a new decade falls upon us, many of us are making or have made New Year’s Resolutions for 2020. While many tend to be optimistic about a bright future, most New Year’s Resolutions tend to fade away in memory as the months go by. If you ever ask people about what their new year’s resolution was in 2019, many would either not remember it or be too embarrassed to say it due to the lack of achievement.  Don’t worry, this is completely natural.  We make new year’s resolutions because human beings are hopeful creatures. We like to look in the mirror and see a positive image. We like to know that we have confidence in achieving goals that we set for ourselves. Unfortunately, the reason why new year’s resolutions are challenging is because most people don’t have a solid learning structure that empowers us to consistently achieve our new year’s resolutions.

    To be successful in seeing your New Year’s Resolution become reality, there are some secretes that need to be known and put into practice. These secretes are based on the research of many successful entrepreneurs. The secretes below are not just a list of behaviours, but also reflect a new way to think.

    1. Start with a long-term focus:

    Let’s start with building New Year’s Resolutions with the most potential. Goals are an interesting concept in the human brain. They give our brain a clear finish line to work toward but they can also be limiting. When you set a goal of taking one step towards something for the year, you will likely stop when you achieve it.  There’s a reason why many often set goals that fall short of their true potentials. Our brain tends to be our own worst enemy when it comes to setting goals.  Unless trained to think systemically, most people let their current reality limit what they can achieve. Our brain can perceive situations such as the current economy, educational level, job positions, and social status as giant obstacles. They stop empowering goals from inception. To break free from this, start with 5 or even 10 years out. Such a longer time focus minimizes the influences of current realities. Start with how you’d like to see yourself 5 or 10 years from now, then build the remaining steps. Once you have a clear image of yourself 5 years from now, build where you need to be at 3 years. After that, you would establish what it needs to be in 1 year – for 2020.

    2. Put it in Writing:

    Putting New Year’s Resolutions in writing helps the brain solidify the commitment. This is part of our learning process. A thought comes and goes with neurons in the brain passing information to each other. This happens with very short memory. When we take the action to write it down, the behaviour solidifies the information. We when see it in front of us, it furthers our memory of this commitment. More often, we’ll make additional enhancements of what we write down as our analytical minds get to work on improving what we see from our own hand writing.

    Note: typing this out can also work but is not as effective as one’s own handwriting.

    3. Reflect Deeply:

    This is something that is crucial to eliminate self-sabotage. Reflecting on who you are includes exploring what your beliefs and values are. Having done countless executive retreats and workshops, it’s amazing to see how long it often takes people to state their top 5 values. If you don’t know who you are, it’s very tough to make the efforts to get there.  For so many people, their identity is built on a victim mentality where it’s always someone else’s fault. And if they got passed it, they would have no idea who they would become, which is terrifying.  Reflecting on who you want to be can be challenging and fun. Simply have a close friend ask you the question “Who are you?” multiple times.  Each time, you’ll brain will dig deeper into your purpose.  This may take multiple attempts, depending on many factors inside you. But this has to be an honest reflection in order to empower the achievement of your New Year’s Resolutions.

    4. Develop key skills needed:

    Once you’ve placed your New Year’s Resolutions down on paper, develop more detailed steps to achieve these goals. You can break down the New Year’s Resolution into year-end goals, then down to goals for every 3 months.  Then ask yourself: What are the key skills and knowledge you’ll need to achieve these goals? In most cases, you need the new or enhanced skills to achieve goals. Planning out your personal development is something that everyone should do. This is far different from what an organization might have in their performance management system.  Only you know yourself best. And, if you’re honest with yourself, you can create a powerful list of skills to develop for your needs.  Then locate the resources needed to develop those skills, which are likely to be on the web. Information is abundant, but a focus to make that information into your knowledge and practice it enough to become a skill is your responsibility and part of your learning structure.

    5. Share it with Accountability:

    Your New Year’s Resolution is a living entity.  Successful leaders share what they are working on with others to obtain support and accountability. This step starts the first set of revisions that you’ll be making to track and learn from the actions. Select a few people who would care about your development and have the confidence to hold you accountable to the actions you’ve committed to taking. They can easily place specific markers in their calendar to check in with you on a regular basis and perhaps provide resources you need to develop specific skills. This will help the brain further commit to changes. Without accountability, our brain is brilliant at making excuses for the lack of action.

    6. Measurable:

    Now that you’ve gotten some specific goals and skills to develop, you’ll need to measure them with sufficient time to make adjustments. In order to make improvements in anything, you’ll need to know how you’re performing. This is not something that’s as easy as it sounds. Measuring your ability to develop skills is not taught in most educational institutions. Countless people talk about the need to develop leadership skills, for example. What are the practical measures of this? This is not something I can tell you, since there are so many skills and goals. Here are some examples:

    Common New Year’s Resolutions Areas Measurable Goals                                              
    Lose weight/Be Healthier Body Mass Index every month

    # liters of water drank per day

    # hours of exercise each week

    Improve communication Number of questions asked in a normal conversation

    Number of ideas gathered daily

    Financials / Debt Efficiency in revenues/hour

    Debt payment per month

    Improved Leadership Number of people inspired in a day

    Number of new desires and motivators in team member inventory

    Number of innovations per week

     

    Making effective New Year’s Resolutions is not that simple when you first tackle it. But, then again, anything worth achieving calls for significant effort. I hope you’ll be able to use these steps to make drastic transformations in your life and bring the dreams of who you wish to be into reality.

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  • What happened to African Theories? Fundamental Flaws in Education that Keeps Africa Behind

    What happened to African Theories? Fundamental Flaws in Education that Keeps Africa Behind

    What happened to African Theories? Fundamental Flaws in Education that Keeps Africa Behind

    Having taught and worked with hundreds of doctoral students all over Africa, I’m always amazed at the lack of critical application of theories and the scarcity of original African theories in the education system. While many have theorized about why so many African nations are unable to be competitive after their independence, not many have looked at the systemic issues embedded in the education system that produce the leaders in those nations. On the surface, issues such as corruption, policies, or politics are commonly discussed.  All these surface issues are driven by how we perceived the world and our thought processes, which are derived from our education. Left over from colonialization, the education systems in many African nations have 2 primary challenges. First is the lack of critical application of theories; second is the lack of knowledge and skill in research methodologies. These two issues drive a thought process that greatly limit competitiveness and prevent advancement of nations.

     

    In a recent dissertation defense, a Kenyan doctoral student presented his findings on the relationship between leadership behaviors and small and medium sized enterprise (SME) performance. The individual was a well-established business executive with many years of experience. He conducted the research based on the established theory of transformational leadership along with its standard survey, which is quite common. After he presented his research, the dissertation committee began to ask questions about the research. “How did the survey reflect the cultural values in your city?” The doctoral student was stuck; he simply never thought about how the standard survey was created based on American cultural values and that it did not contain any African based statements. As the discussion went on, he began to realize that the transformational leadership survey being used lacked cultural considerations. For example, one of the dimensions for transformational leadership is inspirational motivation. How Americans are inspired in an individualistic society is quite different from how Africans are inspired. We continued the discussion to explore how an African theory of leadership is lacking. This incident is not the first. After having hundreds of doctoral dissertation defenses with African students, the lack of critical thought for theories continues to dominate. The idea that many theories are not built based on African values or society doesn’t seem to appear on students’ thought processes. 

     

    In the last five years, we’ve partnered with several African universities and institutions to help them with research methodology. In these partnerships, we’ve seen many PhDs with high positions, such as professors and lecturers, not having the correct knowledge in research methodology. Worse yet, they continue to teach the incorrect research methodology to their students. I have personally reviewed dozens of articles submitted by African academics for journal publication. Well over 92% of these have flaws in the research methods, which invalidates the findings. 

     

    Another critical issue is the lack of knowledge and/or courses in qualitative research using a grounded theory approach. If one seeks to create new theories, the grounded theory approach is required. This may be passed over by colonial design or simply forgotten, but the graduate level education should offer modules in the grounded theory approach. Without this expertise, it becomes nearly impossible to create new theories. Explore this, if you like – see if grounded theory research is offered in any of the local or regional universities near you. 

     

    The combination of a lack of critical application and a lack of research methodology mastery leaves most African universities no choice but to continue to use western theories and textbooks. Regardless of the discipline, most governments and businesses use western theories in every day decisions. Such decisions have built in flaws, which prevent long term success. 

     

    Higher education in Africa needs major systemic enhancements. Regardless of where you come from, a PhD holder should be able to think systemically and critically. They should be creating new theories that are meant for the people of the same cultural values and the current global environment. They should know the difference between the context of education and the content of education. Only when we have such scholars leading education will African nations advance and, perhaps, even get ahead of some of the developing nations. 

     

    We would like to offer two solutions in the face of this problem. First, we offer aspiring scholars the opportunity study in a PhD program built for critical thinking, systems thinking, and theory creation. Within our PhD program, students go through a long-term development process to think systemically while building the skills for grounded theory research. They also learn to master various cultural environments through the effective use of their multiple intelligence. This PhD program is unlike any other in the world and designed specifically to address the needs of developing nations, such as Kenya.

     

    Secondly, we invite innovative universities to partner with us to transform their educational processes into the 21st century. Rather than continue to use band aids to patch up major problems in colonial education systems that are rigid and out of date, partner universities can transform themselves into a regional powerhouse of innovative theory creation. We have designed a process where university professors can gain the knowledge needed for theory creation and a system to create numerous new theories that drive innovation in the nation. 

     

    Let’s put an end to the question of – What happened to African Theories? 

  • Stuck in Shoes that Don’t Fit: The Major Challenge for Developing Nations

    Stuck in Shoes that Don’t Fit: The Major Challenge for Developing Nations

    Stuck in Shoes that Don’t Fit: The Major Challenge for Developing Nations

    Globalization challenges every individual to run faster and faster to keep pace with massive innovation across borders. In order to do that, the theoretical foundations of individuals must be strong and congruent to ones’ core values. Unfortunately, most developing nations lack the theories that are developed by their own scholars. In social sciences, using theories from other nations is like wearing shoes that don’t fit the individual or the purpose. This lack of fit occurs for the individual due to a misalignment of cultural values; furthermore, the lack of fit also occurs for the business environment that’s drastically different from the theory’s original environment. As people get into the race of globalization with unfit shoes, they fall after a few steps. How can you get ahead when the theories/shoes simply don’t fit? 

     

    Having taught and worked with countless PhDs on every major continent, it’s astonishing to see how many business PhDs are living in a bubble, sheltered from the real world, rarely making a profound impact in their fields of business in their nation. In the many journal articles and dissertations that I’ve reviewed from developing nations, the majority of them only test existing theories from the west with little to no consideration for cultural or situational influences. For example, many students explore transformational leadership from the US. One of the dimensions is intellectual stimulation. While students find a way to show evidence of this practice in their studies, the actual practices of intellectual stimulation conflicts with cultural norms like high-power distance. Worse yet, when I ask graduate students and PhDs about their studies, they can’t recall a specific theory from all their studies that originated from their nation. Why don’t people ask the challenging questions about these foreign theories concerning cultural and situational fit? Why aren’t PhD’s creating new theories that fit their cultural values and their economic environments? 

     

    The situation calls for a systemic exploration of the educational environment. While these perspectives do not apply to all developing nations, the general characteristics of the educational system are relatively consistent. Three root causes are perpetuating this phenomenon: 

     

    1. Rigid Hierarchy: With the high-power distance in most African and Asian institutions, students are taught to comply. Even as they get into graduate levels in business schools, they are only taught to test existing theories. Professors in these institutions have ultimate authority to push foreign theories onto impressionable minds. Especially with the dominant lecture style of teaching, students are left with “yes sir” as their common response. There is no room to challenge why a theory functions or not in their respective environment. Compliance to the professor is the norm. As a result, students graduate in a context of conformity to conventional thought and rigid hierarchy, without having developed a critical mind for theories.
    2. Flawed Research Methodologies: I’ve seen many PhDs with high academic positions in universities lacking the correct knowledge in research methodology. Worse yet, they continue to teach the incorrect research methodology to their students. For example, some professors tell students a generic number for the target sample size for their study, leaving students no knowledge of how to calculate it statistically. Furthermore, most are being taught quantitative research methodology only, which can only test existing theories. Grounded theory approach in qualitative research is rarely understood in order to develop theories. Without the correct research methodology, it becomes impossible to create new theories that are needed to lead the nation.
    3. Lack of Systems and Critical Thinking: Two fundamental thought processes a PhD should have are systems thinking and critical thinking. Neither are present in the current system of education in most nations. At best, some universities have a course on the topic. Students learn to regurgitate the theories, but rarely learn to apply them. This type of thinking takes years to develop, along with many other self-constructs needed to support these skills, such as self-confidence and self-efficacy. Without being able to see systems at work, most can only see what is in front of them, which are given theories from foreign nations. For example, I’ve had hundreds of students defend their master or doctoral research in nations like Myanmar and Ghana, the overwhelming majority of students’ research quantitatively tests western theories like Transformational leadership or Service Quality model (SERVQUAL). None have critically assessed why a given western theory in a textbook should be updated with cultural values within the nation. Key constructs like reliability in SERVQUAL and individual consideration in Transformational leadership are very different in developing nations that struggle with scarcity of basic resources and cheap labor. These theories function within a set of American cultural values and in an environment where basic needs are met; they do not work when placed in in a different system with another set of cultural values and business environment. More importantly, the western assessments of the constructs are value-laden, far removed from the environment of developing nations. This calls into question the validity of the assessments, requiring systemic and critical thought from students. 

     

    For your nation to be an economic powerhouse, you need courageous and innovative leaders! How these leaders think depends on their mental schema (how their brains function).  Much of the ability to think resides in the theories embedded in one’s education. PhDs are meant to be thought leaders with powerful scholarly abilities. Unfortunately, many educational systems in many developing nations don’t have this perspective on their educational environments. Educational institutions need aspiring leaders to create new systems of education that address the problems of rigid hierarchy, flawed research methodologies, and lack of systems and critical thinking. When we have many more institutions, like Transcontinental Institute, who help PhDs focus on theory creation and systems thinking in developing nations, you’ll be equipped with the right shoes to win the race in globalization. At Transcontinental, the curriculum is designed around systems thinking and grounded theory research. The learning process is customized to the students’ cultural values and environment through numerous systems from individual learning plans to caring and humble faculty who are international consultants. In every class, students are encouraged and empowered to critically explore the systemic challenges in social science theories within their respective environments. Overtime, systems thinkers are developed through careful scaffolding of learning. Finally, students form their unique dissertation research designed to transform their part of the world. This is what many developing nations need to enter the globalization race.

     

    Whether you’re an educator or someone exploring for further education, start by asking the right questions to challenge conventional wisdom. And, if you’re an educational leader, initiate theory creation with an imbued understanding of cultural and environmental influences. Such efforts create the new ideas that transform systems and nations. Let’s lead this initiative together! 

  • Unforgettable Education:  Remember what you learned?

    Unforgettable Education: Remember what you learned?

    Unforgettable Education: Remember what you learned?

    [vc_row][vc_column][vc_column_text]Unforgettable – it’s not a term you hear with any educational institution. You paid a significant amount of money, made considerable personal sacrifices, and spent a tremendous amount of time to obtain your educational degree(s). Sometimes, all that investment leads you to believe it was worth it in your mind. But was it really? Famous author and speaker, Sir Ken Robinson, illustrated a scary reality with many fundamental challenges occurring in education; one of them being that education kills creativity. When we look at the business world, some businesses are requiring more education; while others, like Global publishing group Penguin Random House, are dropping the requirement of a degree for hiring; but the message is the same – they want more from employees and they are not getting it. What is missing? 

     

    To have a full understanding of the value of education, it’s helpful to explore the historical journey of formal education. Before the industrial revolution, apprenticeship was the most common form of education. When the industrial revolution took hold with its massive need for labor on the assembly line, the formal educational system was born to create assembly-line workers who perform repetitive tasks. As we moved into the knowledge economy and the digital age, however, many systemic characteristics in our higher educational system remained stagnant. 

     

    Behaviorism is one characteristic that greatly limits one’s development as an intelligent innovator/leader. Within behaviorism, people are expected to change their visible behavior based on a given stimulus. Behaviorism does not consider the cognitive thought process that drives behaviors; therefore, if the desired changed behavior is accomplished, the educational goal is complete. In today’s higher education, the desired behavior is attending class, passing a test, and writing a good paper and countless universities still use grades as the major determinant of success. The is a limiting factor in learning and the comprehensive development of the human being is being ignored.

     

    So ask yourself this –

    • How much do I remember from what I learned in college/university?

    Most people we surveyed around the world responded between 20-35%.  This is a rather sad reality when you consider all the time you’ve spent in the classroom and studying outside of class. This is what we call – forgettable education.

    • Can I practice what I learned effectively when needed?

    In many instances, to apply something “learned” effectively, one must have the knowledge of the skill and have had ample practice time. If the recall is between 20-35%, how appalling is the ability to apply? In adult learning studies, most of our skills that attribute to success are NOT gained from formal education. This provides a clear rationale why business employers are wanting more from their employees, but not getting it. To be competitive in the global environment, employers want employees who are innovative.  

     

    Higher education stands in front of a major revolution. Whether it’s in the US, EU, Asia, Africa or anywhere in remote parts of the world, the system of education has some fundamental challenges – one of them is students being able to not forget what they supposed learned. While these are major systemic issues confronting universities, you do not have to be trapped in an old system designed to create laborers. Here are some strategies to empower you:

    1. Integration: the real world is very much integrated. When you’re learning topics like accounting, ask your professors to show a clear connection between accounting and other topics like marketing, human resource and operations. Integration in the real world happens with multiple subjects. These intricacies and dependencies among topics are crucial to making wise decisions. You need to see the interconnections among topics to lead effectively. 
    2. Application: for you to remember information, you must apply it in a meaningful way. Doing case studies in itself is not necessarily meaningful. Find real world situations to apply on a personal level. This will greatly enhance your ability to remember and to develop your courage and creativity.
    3. Measurements: as you apply knowledge, measure the outcomes. These measurements help you determine the value of new information as you apply them in your life and creates an emotion that solidifies knowledge in your brain. It also helps you develop skills while creating a learning loop.

     

    The above strategies take courage, conscious effort, and commitment. The value you get from any form of education is drastically increased when you apply these learning processes. This is just one of many systems necessary to create Unforgettable Education Model.

     

    At Transcontinental Institute, we consciously redesigned higher education to include these processes. As you progress in our powerful integrated learning system, you will not only earn an accredited degree, you will evolve into a fully capable leader with courage and wisdom.[/vc_column_text][/vc_column][/vc_row]

  • True Potentials in a PhD: Transform your nation one theory at a time

    True Potentials in a PhD: Transform your nation one theory at a time

    True Potentials in a PhD: Transform your nation one theory at a time

    Having taught and worked with countless PhDs on every major continent, it’s astonishing to see how many business PhDs are living in a bubble, sheltered from the real world, rarely making a profound impact in their fields of business. While we can all acknowledge the massive changes in business driven by globalization over the last two decades, how many new theories, with cultural considerations, have been developed to help your nation advance, help you advance, or shift your perspective of you and your nation? 

     

    For your nation to be an economic powerhouse, most persons in business, government and society believe in the need for strong leaders. How these leaders think depends on their mental schema (how their brains function).  Much of the ability to think resides in the theories embedded in one’s education. PhDs are meant to be thought leaders with powerful scholarly abilities. Unfortunately, many educational systems in various nations don’t have this perspective on their educational development. This is especially true in developing nations that were once colonies, they are stuck applying theories from other nations that have very different values systems. Three specific root causes are perpetuating this phenomenon:

    1. Incorrect research methodologies: We’ve seen many PhDs with high positions, such as professors, not having the correct knowledge in research methodology. Worse yet, they continue to teach the incorrect research methodology to their students. And, without the right research methodology, it becomes impossible to create new theories.
    2. Systemic and critical thinking: Two fundamental thought processes a PhD should have are systems thinking and critical thinking. Neither are present in the current system of education. At best, some universities have a course on the topic. Students learn to regurgitate the theories, but rarely learn to apply them. Reflect on your education – how many theories did you study that were from your own nation within the last 5-10 years?
    3. Emotional IntelligenceThe foundation of effective change at the systemic level by any leader is driven by one’s emotional intelligence. While most universities maintain a rigid hierarchy within all aspects of education, emotional intelligence develops one’s ability to infuse learning with the cultural nuance necessary for great success. This infusion brings enlightenment and new understanding. Imagine yourself with formidable emotional intelligence to engage people and systems in your nation. 

     

    Higher education stands in front of a major revolution. Regardless of where you come from, a PhD holder should be able to think systemically and critically. This drives your ability to see what others don’t see. Through that foresight, your knowledge and skills in theory creation with an imbued understanding of cultural influences would enable you to create the new ideas that transform systems and nations. At Transcontinental, this is the type of PhD we graduate. Here are a few of the many differences in our Unforgettable Educational model:

    1. Integration: The real world is a set of integrated systems. When you’re learning about various theories in different disciplines, such as economics, strategy or leadership, you’ll be challenged to explore the cultural and time perspectives of these theories. You will also experience the integration between psychological aspects of the human mind and business theories and how the integration of multiple disciplines influences and changes your view of the world existent and the world that can be created.
    2. Curiosity: A powerful and wise leader is one who possesses an open mind to constantly explore. We utilize Socratic methods and psychological empowerment in all aspects of our educational system to inspire the curiosity within our students. This enables them to find their own path and begin the process of innovation. You will not find any of our professors talking at you for hours at a time. Instead, you’ll be engaged to think differently so that what you learn can be actualized in what you create for the business world.
    3. Systemic thinker: Thinking differently calls for a solid understanding of systems and their interconnectivity. For a PhD, theories in a specific discipline can rarely stand alone in social science. Our entire curriculum is built on empowering leaders to be systems thinkers.

     

    We believe that PhDs are the creators of new knowledge that transforms the business environment. Within our Unforgettable Education Model, you will experience the most powerful transformation as a leader-scholar. Whether you’re considering how to advance your career or to lead your nation in the development of new theories, perspectives, and business models that honor your rich cultural heritage, your norms and values, driven by your unique understanding of your world, our PhD program will give you the emotional intelligence, systems thinking abilities, confidence, and courage to make it happen. As you experience our powerful learning system, you will not only earn an EU accredited degree, you will evolve into a powerful leader. 

  • The Mental Trap of Retirement?

    The Mental Trap of Retirement?

    The Mental Trap of Retirement?

    While conventional wisdom has the general population afraid of the needs of retirement, the major challenge is whether retirement really exists in a knowledge economy. In the industrial revolution, physical work has its limitations. Retirement makes sense as the human body’s physical abilities diminish and the output of one’s muscles diminishes with age (Jacques, 1996). Yet, in a knowledge economy, the human brain is the muscle for output (Drucker, 1993; Harvard business review on knowledge management, 1998). Does it truly retire? According to bioneurological studies, the human brain is capable of learning throughout one’s life span (Ormrod, 2006).  Imagine a life where people work within their passions and love what they do. As a result of working smarter, they decrease the amount of time spent at work, while increasing the output and income. By the time you reach the 50’s, you can be making just as much if not more by working 5-10 hours per week. Here’s an even more challenging thought – how about working 5-10 hours by choice by the time you get into their 40’s? Isn’t it time to debunk an old paradigm of retirement? Don’t let your government or workplace tell you when to retire. More important, distribute hours of one’s day based on one’s core value system (ie. More time for family/friends/hobbies)?

     

    A synthesis of many theories such as systems thinking (Checkland, 1999), knowledge creation spiral (Sun, 2007) and Super’s theory of occupational development (Cavanaugh & Blanchard-Fields, 2006) could evolve around a constant pursuit of working smarter through self awareness and development.  Work can and should be a blissful activity embrace by individual who are congruent with their occupations. Learn how you can maximize your output and reduce the hours worked by working smarter through multiple intelligences. Don’t wait until you’re too old to enjoy the many gifts of complete control over your time. 

     

    References

    Cavanaugh, J. C., & Blanchard-Fields, F. (2006). Adult development and aging (5th ed.). Belmont, CA: Wadsworth/Thomson Learning. 

    Checkland, P. (1999). Systems thinking, systems practice: A 30 year retrospective. New York: John Wiley & Sons, Inc. 

    Drucker, P. F. (1993). Post-capitalist society. Oxford: Butterworth Heonemann.

    Harvard business review on knowledge management. (1998). Boston, MA: Harvard Business School Press.

    Jacques, R. (1996). Manufacturing the employee: Management knowledge from the 19th to 21st centuries. Thousand Oaks, CA: Sage Publications. 

    Ormrod, J. E. (2006). Educational psychology: Developing learners (5 th ed.). Upper Saddle River , NJ : Prentice Hall. 

    Sun, T. (2007, July). Survival Tactics: Top 11 behaviors of successful entrepreneurs. Westport, CT: Greenwood Publishing Group.

  • Limitations of using Case Study as a teaching tool in Higher Education

    Limitations of using Case Study as a teaching tool in Higher Education

    Limitations of using Case Study as a teaching tool in Higher Education

    Are you sick of one case study after another in your graduate business program? The use of case studies in higher education is quite common. While they have their merits, as an educational tool in undergraduate studies, their value is highly limited for graduate studies where students are looking for real world skills to apply in their work. When we look at many of the stated outcomes for graduate business programs, such as an MBA, many universities state problem-solving skills for the workplace. A critical mind might ask: How do universities show such an outcome as a skill? And how are they measuring the improvement of such a skill

     

    Countless business programs use case studies to help students develop analytical skills for a given situation. Unfortunately, businesses today need leaders with much more than analytical skills in theory. The use of case studies in higher education has four major problems.

    1. The real world is far from words in a case:  When students review a case study, they analyze a problem given to them, in writing, by someone else. In the real world, no one is going to give you a problem written in words. To reach a solution,  individuals need to determine a problem from their personal experiences, talk to various stakeholders, and connect the systems that influence an outcome, recognizing that the context can change the dynamic content issues before them. None of this exists in the current use of case studies. With globalization, the complexity of problems calls for perspective from multiple stakeholder groups.  It is a leaders’ responsibility to see the full picture of a given situation and not only the surface issue. This requires identification of key stakeholder groups as a process, as well as engagement of these groups in problem identification. All of this requires specific leadership and process creation skills. When facing a real-world problem, wise leaders perceive the problem from a multiplicity perspective. Case studies, no matter how well written, do not provide the environment for students to gain such skills.  
    2. Theory application is often too theoretical: When students conduct the analysis of a case study, they only read what’s written. Further questions concerning the case study are limited to what the professor may be able to theorize or glean from the case study’s notes. When students analyze and create solutions based on academic concepts or theories, a professor provides the feedback. The effectiveness of the students’ solutions remains unknown. The sad part is that many professors have their own biases in what a solution should look like, regardless of the current real-world possibilities. With many university professors, practical experiences from consulting engagements are also limited. For example, a marketing class had a cruise company as a case study. A student submitted a creative solution that has not been done in the past and received a C on the case analysis. In a second submission, this student submitted the solution based on exactly what the professor taught and received an A. The professor’s bias towards a certain perspective is very clear. Far too often, student creativity is stifled within the traditional hierarchy. Students have no ability to see how their ideas may or may not function in the real world. Case studies maintain a closed and theoretical system of learning. 
    3. Environmental consideration is limited: When students analyze a written case and create solutions, the real world will likely have very different environments. Especially with globalization, the environments vary substantively from one organization to another. Unique organizational cultures, individual, group, and national cultures, and political climates can differ from a case study that was written in the past and, often, from a different environment. Especially for students in developing nations, analyzing a case study that was written about a company in the US or UK offers very limited insights for these students. The real world requires leaders to consider the unique situation with the cultural preferences of the people involved, the economic conditions, and the political environment both within the organization and external to the organization 
    4. Implementation of a solution is not an option: The best ideas, if not implemented, are worthless. The traditional case study in a business class has no option to develop this skill. What good is any solution if it cannot be implemented? As people graduate from universities, their lack of implementation skill leads them toward the common management practice of driving decisions downward with significant resistance and cost. By not knowing how to implement a solution to a problem, the great ideas are lost on paper. Some of the best consulting companies leave great ideas for their clients; without implementation success, they’re worthless. 

    Being aware of the above problems in the case study method of learning is critical, especially considering the integrity of a student-centered learning approach. Transcontinental Institute chooses to use a much more integrated process of learning, rather than isolated case studies. Using concepts from the knowledge creation spiral and organizational, educational and positive psychology, Transcontinental’s students engage with local businesses to identify real world issues from a multiple stakeholder’s perspective. Within the knowledge creation spiral, students’ tacit knowledge of their environment such as issues in local businesses is the starting point of learning, rather than case studies. Theories and professors’ expertise build on students’ tacit knowledge in the process to create new knowledge for the students. With professors who are also renowned consultants, students co-create solutions with implementation strategies for local businesses. They learn to create metrics to understand the impact of the various parts of the solution and adapt to environmental changes locally. This completes the knowledge creation spiral and furthers students’ tacit knowledge. As a spiral, this process enables them to develop the full range of skills needed to be effective leaders in local and global organizations. 

    Higher education should be an integrated system of learning well beyond a textbook, case studies, and professors. Universities can design curriculum that engage the real world to find and solve existing problems in organizations within the respective communities of the students. If you’re enrolled in or thinking of enrolling in any graduate level business course, ask the university how they assure outcome learning for the students. This will help you make a better-informed decision on where to spend significant time and money. Don’t waste your time stuck analyzing case studies that have no relevance to you.

  • TU Strategy: 5 Keys to Building Powerful Teams

    TU Strategy: 5 Keys to Building Powerful Teams

    TU Strategy: 5 Keys to Building Powerful Teams

    Everyone wants to be a leader in some way. There are continuous debates on whether leaders are made or born. The world of literature is full of behaviours, confusing at best, of successful people. Unfortunately, being a powerful leader who consistently inspires people is very challenging and what many people don’t know is that all the behaviours practiced by another person work for that person, in that situation, with the people involved. It may not, however, work for you and your situation.

    We’d like to share some wisdoms on some key qualities to becoming a leader who can build powerful teams in any industry.

    1. Knowing the difference between management and leadership

    Management theories are built on a set of fundamental beliefs that demand desired behaviours. As a result, they rarely consider the thought process that drive the desired behaviours. Therefore, the minute someone is not watching, people easily can go back to their comfort zone. When looking at leadership, behaviour starts with understanding one’s thought process of their beliefs and values. This is what drives decisions, which drives behaviours.  As a leader, you need to learn how people think and shift their thought process. Once you are able to do that, the rest of the desired behaviours are sustained without monitoring.

    1. Existence in scarcity or abundance: 

    Management practices exist in a world of scarcity, where by design, there is not enough.  The principle of scarcity creates a very competitive environment, where people compete for promotions with fewer and fewer upper level positions. This scarcity environment also creates an environment of scarce money, especially when it comes to rewarding employees. Leaders choose a different environment of abundance.  Leaders give people endless amounts of support and development. They show people how much care and consideration are given to the individual each day and provide ample emotional pay, in addition to standard renumeration. Subsequently, team members feel valued in an abundance environment.

    1. Choice of fear or inspiration: 

    Standing on the edge of a cliff, what do you feel? When we ask managers this question in various courses around the world, 97% of them respond with a negative emotion such as fear or anxiety; very few speak of the positive emotions in such a situation. Why are we more prone to negative emotions? This thought process has to do with how most environments are drive by fear, rather than by inspiration. Most managers use fear of job loss, more work, no promotion/bonus to manipulate peoples’ behaviours. In the best situations, fear as a motivator obtains conformity. If you’re looking for innovative teams, inspiration is the focus. This requires the leader to understand each team member’s passions and values. Do you have a passion and values inventory of your team? Perhaps, you can build one, and start inspiring your team more often

    1. Balance of short-term and long-term outcomes: 

    Managers tend to focus on the current project/task. This narrow focus is a one-dimensional thought process that may get the results for the current project but diminishes the possibility of success long term. Leaders focus on two areas; the first is development of skills and beliefs; helping people grow in a way they wish to grow is a powerful tool. The second is the relationship focus; leaders always focus on developing relationships of trust and respect.

    1. Development of Systems Thinking: 

    All of the above-mentioned qualities reside on the fundamental skill of Systems Thinking. Systems Thinking is the fundamental ability for leaders to see the interconnectedness of tasks to skills, individuals to teams, work life to personal needs and many more areas of interconnections. 

    Most educational systems, unfortunately, focus on contents of leadership, such as a leadership module. One might study the contents of leadership behaviours, but not the skills necessary to lead. At Transcontinental Institution, we provide the necessary tools for our students/graduates not only to learn the knowledge of leadership, but also to master the skills of effective thinking processes and multiple intelligences that are required for sustainable success. 

    If you’d like others to see you as a powerful leader, come and explore our programs. At Transcontinental Institution, we guarantee that your educational experience will be a most profound and transformational journey.